Payment & Orders
We accept the following methods of payment online, Visa, MasterCard, Discover and Merchandise credits. Please note that we don’t accept cash, personal checks or money orders for online purchases. We also don’t ship C.O.D. We ship to all U.S. states, territories, APOs and FPOs. For further information on international shipping contact The Cotton Cupboard Quilt Shop at 207-941-8900.
Placing an Order Online
At the end of your checkout process, you’ll see a confirmation page notifying you that your order is being processed. We encourage you to print this message for your records. When you’ve completed checking out online, you will receive an email confirmation of you order. You can check the status of you order by using the “Order Status” button in your Order Confirmation email. Your order will normally ship within 24 hours.
Placing an Order by Phone
To order by phone, call The Cotton Cupboard Quilt Shop at 207-941-8900.
Sales Tax Information
We are required by law to collect State of Maine sales tax on all online orders. Sales tax will be assessed on your product total, not on your shipping and handling charges. If you have questions regarding sales tax, please feel free to contact The Cotton Cupboard Quilt Shop at 207-941-8900.
Order Totals & Backorder Charges
The order total on you checkout page includes items ordered, plus shipping and handling, discounts, coupons and any applicable taxes charged. Sometime the invoice total included in your package may vary if an item becomes unavailable or goes on backorder. Taxes, shipping and handling or charges are adjusted according to the actual items shipped. You credit card will only be charged for the items that are shipped.
Check the offer disclaimers carefully. Sometimes only specific colors or sizes are offered at reduced prices. If you believe you haven’t received the correct price on a product, please contact The Cotton Cupboard Quilt Shop or email us at firstname.lastname@example.org for assistance within 7 days of you purchase. Please note that there are certain items where discounts do not apply. You can find thee product exclusions on the product description pages.
The Cotton Cupboard Quilt Shop uses USPS postal service for all orders. Orders are packed and shipped Monday-Friday. Most orders are shipped with 24 hours from order date. Orders placed on the weekend and select holidays are processed the next business day. For international shipping please contact The Cotton Cupboard Quilt Shop at 207-941-8900. We can take international orders over the phone or by email. International customers are responsible for any customs, duty charges or taxes. International packages are sent by USPS postal service are based on the order weight. We strive to send packages by the best rate possible.
Our domestic shipping and handling charges are based on your merchandise total prior to order discounts.
Returns & Exchanges
Any returns must be made within 30 days of the date of purchase. Please call The Cotton Cupboard Quilt Shop before returning any items so that we will know to expect it. Item must be in saleable condition.
All returns should be in the original condition and packaging and have no smoke order to them. “Cut yardage and copyrighted materials (books, patterns and software) cannot be returned. Items sold on sale are final sale. Since they are offered at a deep discount, we will not refund these items.
Customer pays for return shipping. Your credit card will be credited for the return item only. In the unlikely event of packing errors or damaged merchandise, please call The Cotton Cupboard Quilt Shop immediately and we will work out the details on a case-by-case basis.
We are committed to protecting your privacy and any information you share with us! Our goal is to keep your personal information as private and secure as possible. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you up to date on those orders, and to personalize your shopping experience.
Our servers protect your information using industry bast practices including state of the art encryptions and firewall technologies.
Users may be asked for, as appropriate, name, email address, mailing address, phone number or credit card information. We will collect this type of personal information only if it is voluntarily submitted.
Like many websites our site uses “cookies.” Cookies are small data files placed on a user’s browser or device by a website. These files contain an identifier that allows a website to recognize you when you visit. The do not contain any personal information.